Frequently Asked Questions
Everything you need to know about your NAMED COLLECTIVE order.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or exchange.
Do you restock sold-out items?
Many of our drops are limited edition to maintain exclusivity. However, we occasionally restock core essentials. We recommend signing up for back-in-stock notifications on the product page.
How should I care for my garments?
To preserve the quality of our fabrics and prints, we recommend washing items inside out on a cold, gentle cycle and hanging them to air dry.
Are duties and taxes included for international orders?
For most international destinations, duties and taxes are calculated at checkout so there are no hidden fees upon delivery. Please check the shipping details at checkout for your specific region.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay to make your shopping experience seamless.